Refund Policy

Effective Date: February 16, 2026

This policy outlines the terms for refunds and cancellations for subscriptions to the On-Site Asset Tracker service provided by Asset Giant.

1. Cancellation Policy

• You can cancel your subscription at any time.
• To cancel, please log in to your account and navigate to the billing management portal.
• When you cancel, your subscription will remain active until the end of your current paid billing period. You will not be charged for any subsequent billing periods.
• Access to the service will continue until your subscription expires at the end of the billing cycle.

2. Refund Policy

• We do not offer refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.
• If you are on a free trial, you may cancel at any time before the trial ends to avoid being charged.

3. Disputes

• If you believe you have been billed in error, please contact our customer support team immediately at admin@asset-giant.com. We will investigate every claim and work with you to resolve any issues.