How can we help?
Two quick ways to find an answer: search the knowledge base for a guide, or ask the AI assistant below. Or browse the help topics further down.
Logged-in users can also ask our AI assistant for instant answers — about how Asset Giant works and about their own assets. Log in here to start a chat.
Getting Started
New to Asset Giant? Set up your account and add your first assets.
- Welcome to Asset Giant: What to Do First
- Get Set Up in Minutes with the Setup Wizard
- Setting Up Your Company Profile
- How to Add Your First Asset
- A Quick Tour of Your Dashboard
- Inviting Your First Team Member
- Guided Tours and Help Tips
- How to Get Help and Support
- Moving From Asset Panda to Asset Giant
- Moving From AssetTiger to Asset Giant
- Moving From EZOfficeInventory to Asset Giant
- Moving From itemit to Asset Giant
- Moving From Snipe-IT to Asset Giant
- Moving From Sortly to Asset Giant
Core Concepts
The ideas behind how Asset Giant organises your data.
- Find Your Way Around Asset Giant on Phone and Desktop
- What is a 'Location' and How Should I Use It?
- Set Up Asset Types for the Kit You Track
- Organise Hundreds of Tools So You Can Find One
- What Is an Asset ID? Numbering, Formats and Examples
- See Which Job and Which Customer a Tool Is On
- User Roles: Owner, Admin, Member, Scanner and Viewer
- What Happens When You Reach Your Asset Limit
Managing Assets
Add, edit, photograph and track every individual asset.
- Everything on an Asset's Record, Explained
- Rename an Asset
- Move to the Next Asset Without Going Back to the List
- Using AI to Fill in Asset Details
- Saving and Updating an Asset
- Arranging the Asset Page: Collapsing, Hiding and Reordering Cards
- Uploading and Managing Asset Photos
- Set an Asset's Type, Status and Quantity
- Keep Track of Which Van, Site or Job a Tool Is On
- Record a Serial Number for Insurance
- Put an Asset in a Category and Sub-Category
- What a Tool Cost and What It's Worth Now
- Add Notes to an Asset
- Put an Asset in a Folder or Add It to a Kit List
- Keep Receipts, Manuals and Certificates with the Asset
- Give an Asset a QR Code and Send It to Print
- Fill In Your Own Custom Fields on an Asset
- See Who Changed an Asset, and When
- Delete or Duplicate an Asset
- Performing an Inventory Stocktake
- Moving Assets between Locations via Scan
- Managing Assets with Digital Checklists
- Book Kit Out for a Job and See What's Free
- Calendar Feeds: See Your Bookings in Google, Outlook & Your Phone
- Setting Up Maintenance and Test Schedules
- Recording Who Is Trained on What
- Getting Alerts Before a Date Passes
- Alerts for Checked-Out Items and Bookings Due Back
- Setting a Reorder Level and Getting Low Stock Alerts
Inventory & Organization
Keep a large inventory tidy with folders, lists and categories.
- Using Your Inventory on a Phone and on a Laptop
- Find One Tool Fast: Filtering Your Inventory
- Sort Your Inventory by Name, Date, Value or Status
- Move Through a Long Inventory Page by Page
- Create Folders and Move Your Kit Into Them
- Edit, Move or Delete Many Assets at Once
- Make a Kit List for a Job
- Put a Kit List in the Order You Pack It
- Adding Substitute Items to a List
- Printing a Blank Paper Checklist
- Exporting a List to PDF or CSV
- How Many Assets Am I Using?
CRM (Clients, Projects, Locations)
Link assets to the clients, projects and places they belong to.
QR Codes, Printing & Scanning
Create QR labels, print them, and scan assets on site.
- Printing QR Code Labels
- How to Bulk Generate QR Codes
- Print a Sheet of Labels from the Print Queue
- Best Practices for Printing Clear, Scannable Labels
- Print QR Labels Now and Assign Them to Assets Later
- Public vs. Private QR Codes: What's the Difference?
- Getting Started with the QR Scanner
- Using the Mobile Scanner to Check Items In/Out
- Using the App With No Signal
Troubleshooting & Best Practices
Fix common issues and get the most out of Asset Giant.
Account & Settings
Manage your profile, team, preferences and plan.
- Managing Your Company Profile and Addresses
- How to Update Your Personal Profile and Password
- Managing Your Team Members and Roles
- Check Your Plan, Your Usage and What You Can Add
- Change the Prefix and Numbering on Your Asset IDs
- Organise Your Assets into Categories and Sub-Categories
- Managing Your Manufacturer List
- Add Your Own Asset Statuses, Such as In for Repair
- Add Your Own Fields to Track Anything Extra
- Showing a Custom Field Only Where It Applies
- Importing Your Existing Spreadsheet
Still need a hand?
If you couldn’t find the answer above, email us any time at [email protected], or send a message using the form below and we’ll get back to you by email.